Работа за Technical Support Associate with Italian or Czech or German → Обява 35017422

Technical Support with Czech or German or Italian, 3000-3500 BGN gross/month

So, what’s the role all about?
As a Technical Support Associate, you will assist customers with resolving technical issues that impact their experience. You will receive requests via ticketing system (e-mail) and make outbound calls. You will provide problem resolutions to the system administrators by preforming a question diagnosis while guiding them through step-by-step solutions. You will provide support by clearly communicating solutions in a user-friendly, professional manner.

We are looking for someone who have:
Excellent communication skills in required language - Czech/German/Italian;
Very good command of English language;
Analytical thinking;
Customer-oriented attitude, combined with excellent soft skills;
Ability to capture information easily, summarize it and provide it briefly;
Ability to adapt quickly;
Good time management skills and multitasking ability;
Technically-oriented interests with strong troubleshooting and problem solving skills.

What we offer:
Strong remuneration package;
Sign on bonus of 1000 BGN gross;
Free Health Insurance + discount for a sport card;
Work week from Monday to Friday;
Individual career path - personal training on the maintained technologies, great source of technical articles and support information;
Management and technical career growth;
Enhanced by learning and development program;
Regular performance assessment;
Standard working hours;
Environment of high skilled and collaborative colleagues;