Работа за Customer Service Representative with Dutch → Обява 39196110

B.O.B. Services is recruiting for its Belgian business partner.

ZOLI99 serves the residential and hospitality design community by offering high - end household furniture and decorative items . The company prides itself on its well-merchandized collections, supported by stores located in different regions of Belgium, exceptional customer service specialists and a state-of-the-art distribution center . ZOLI99's mission is to answer all client needs for furnishing and decorations, even the most demanding ones.

The company has 60 employees who are daily making sure ZOLI99 becomes a reference and a benchmark in Belgium. At ZOLI99 , employees do not choose simply a job, but a career! Several store openings are planned in Belgium and other markets in Europe, so the team is growing .

ZOLI99 opened an office in Varna for even better serving the customers, to improve the customer experience and improve corporate service structure.

Do you have an experience in customer service in the retail world and the direct sale? Do you love working in team? Do you communicate easily in Dutch?

Reach out because we are looking for you!

Talent must be rewarded !

• Attractive and competitive salary, complimented by additional benefits (additional health insurance, Multisport card, performance bonus etc.)
• Modern and comfortable working conditions in an office building
• A warm working atmosphere, with daily challenges between teams to strengthen the team spirit
• Many training opportunities, allowing you to improve continuously your technical and personal skills.
• Opportunities to develop in the company

What are we looking for?

• You are fluent in spoken and written Dutch.
• You describe yourself as communicative , customer oriented , organized and proactive
• You have excellent communication skills and good manners on the phone, chat, e-mail
• You are a great listener , empathetic with customers
• You are well organized , good problem solver , always looking for a solution to bring to the customer
• You like working in a team
• You have a good computer knowledge

We count on you for the following tasks:

• In customer service, you answer customer questions in chat, email and over the phone
• You are responsible for following up on tasks that arise during the client interaction
• You advise diligently the customers who contacted you
• You follow up on orders until the end
• You are doing outbound calls to locate customers in Horeca, restaurants, decoration stores .. etc
• You are doing outbound calls for customer satisfaction surveys
• You report daily or weekly to the customer service manager

The call center works on shifts from 9 am to 11 pm Bulgarian time, 7 days a week, with 2 days off per week.

The place of work is at the B.O.B. Services office in Varna.

If you are interested and think you are the right candidate for us, do not hesitate to send us your CV.

Note that only shortlisted candidates will be contacted.

Selected candidates will be offered labour contract with B.O.B. Services Ltd.